Terms & Conditions


At W&F we strive to produce the highest quality of personalised and non-personalised products possible. Each item is lovingly made by myself, a Mama of two girls, working every hour possible to fulfil your beautiful orders.

Because each item is made to order please note the terms of use below, including refunds and returns on non-personalised and personalised products.

Our turnaround time is 14-21 working days. Please do make a note at the time of ordering if you need your product by a certain date.

Everything is designed, printed, weeded and pressed in house by myself, Kate and I do all of this around single parenting my two young girls.

You can expect to receive your order 1-2 working days from the time you receive your dispatch e-mail.

I accept refunds and returns on all non-personalised products if the item is returned within 30 days, in perfect condition.

I do not accept refunds on personalised products.

Please be sure to check all personalisation details are correct at the point of checkout.

Refunds will be given if the item is faulty however I will do my utmost to make sure all your items are received in perfect condition.

Each order will be wrapped perfectly in our branded gift wrap.

If you have any questions please do contact us at willowandfleur@outlook.com